In order to add a layer of security into their iOS devices, most people choose to add a passcode into their iPhone, iPad and iPod touch. However, what happens when, for some reason, you forget your passcode? What if someone you know decided to be a jerk and tries to guess your password? Or perhaps a child got hold of your iDevice and messed with the passcode screen? With enough attempts, you will be locked out of your own device. We have received various messages and comments from users who are experiencing the dreaded "iPhone is disabled" error. Here’s How to Fix iPhone is Disabled Error Due to Too Many Password Attempts.
How to Fix iPhone is Disabled Error Due to Too Many Password Attempts
How does the iPhone is Disabled Error happens?
If you have entered the wrong passcode six or more times, you will encounter these following errors depending on your iOS device:
- iPhone is disabled
- iPad is disabled
- iPod touch is disabled
You will be instructed to try again in 'X' minutes, and after more failed attempts, you will see the "iPhone is disabled, connect to iTunes" message. At this point, you have to two options, and these fixes depend on these following situations:
- You have previously synced your iDevice with iTunes in a computer and have a backup.
- You have not synced your device with iTunes, or you don't have access to the computer where you have last performed an iTunes sync.
Solution 1: You have previously synced your iDevice with iTunes
With this method, you can reset the passcode by restoring the device.
- Connect your iPhone, iPad or iPod touch to a computer where you have previously synced with iTunes. iTunes will launch automatically, but if it doesn't, launch the program yourself. NOTE: If iTunes gives a prompt to enter a passcode, connect the device to another computer where you have performed an iTunes sync. If not, then proceed to the "You have not synced your iDevice with iTunes" section of this tutorial.
- Right-click on your device in the left-hand section of iTunes, and select Back Up.
- After the backup process is completed, click Restore.
- You can now restore from your latest back up.
Solution 2: You have never synced your iDevice with iTunes
After you have connected your device, and launched iTunes, you may encounter the following errors: “iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes.”
- Turn off your device by holding the Sleep/Wake up button until the slider appears. Slide to turn off your iOS device. Alternatively, you can hold the Sleep/Wake up button plus the Home button for several seconds. This should turn off your device as well.
- Connect the USB cable to your iPhone and open iTunes, but keep the other end of the cable disconnected from your computer.
- Now press and hold the Home button of your device and connect the other end of the USB cable to the computer that's running iTunes.
- While still holding the Home button, the device should turn back on. And after several seconds, you should see the “Connect to iTunes” on your iDevice. That's your cue to release the Home button.
- iTunes should prompt you that it has found a device in Recovery Mode. Just click OK and select Restore to restore your device.
- If you have used Find My iPhone before, you can try using the Remote Wipe feature to restore your device.
- If you have iCloud backup, you can attempt to restore to your latest backup in order to reset the passcode.
SThat's how to fix iPhone, iPod or iPad is disabled error! In order to avoid these issues, it is best to regularly sync your iPhone, iPad or iPod touch with iTunes. Let us know if you have any questions on how to fix the iPhone is disabled error on the comments section.Contact Us for News Tips, Corrections and Feedback